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How ez8 Protects Your Personal Data

Your personal data belongs to you, and we treat it that way. This Privacy Policy explains exactly what we collect when you open an account at ez8, how…

Data collected with your consentStored on secured serversNo sale of personal dataTouch 'n Go, GrabPay, Boost dan FPX payment data protectedYour rights clearly stated

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What Data We Collect and Why

ez8 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account, we collect the name, email address, contact number and date of birth you provide. When you make a deposit or withdrawal through Touch 'n Go, GrabPay, Boost dan FPX, we record the transaction reference and amount to verify and reconcile your

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wallet activity — we do not store full card numbers or e-wallet PINs. We also collect device identifiers, browser type and session timestamps through standard log files to keep your account secure and to detect unusual access patterns. Location signals help us apply rules that depend
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on local law. We do not collect data beyond what is necessary for these purposes, and we do not sell or rent your information to third parties for marketing. If you are browsing from Petaling Jaya or anywhere else in Malaysia, the same data-handling standards apply
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to your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Us About Your Privacy Rights

Live Chat Start a live chat session from any page on ez8.onl. Our privacy team can verify your identity and respond to data access or deletion requests in the same conversation, available around the clock.

Email Support Send a written request to our dedicated privacy address. Include your registered email and the nature of your request. We aim to acknowledge within one business day and resolve within 14 days.

Help Centre The Help Centre at ez8.onl carries step-by-step instructions for submitting a data correction request, downloading your account history, or updating your contact details without contacting support.

BAGAIMANA KAMI MENJAGA DATA

Our Approach to Data Handling and Security

Every layer of our data practice is built around keeping your account information accurate, secure and accessible only to you.

Encrypted Storage

All account data — including name, contact details and transaction history — is encrypted at rest using AES-256. Data in transit between your browser and our servers travels over TLS 1.3, the same standard used by Malaysian banking portals.

Cookie Controls

We use three categories of cookies: strictly necessary (session management), functional (language and currency preferences) and analytics. You can adjust functional and analytics cookies from the cookie banner without affecting your ability to log in or transact.

Account Access Security

Login attempts are monitored in real time. After several failed attempts, your account is temporarily locked and an alert is sent to your registered email. You can enable two-step verification from the account settings page at any time.

Data Retention Period

We keep your account and transaction records for as long as your account is active and for a period thereafter as required by applicable Malaysian financial regulations. Once the retention period lapses, records are securely deleted from our systems.

Third-Party Sharing

We share data only with the payment processors that handle your Touch 'n Go, GrabPay, Boost dan FPX transactions, and with identity-verification services where local law requires it. We do not share data with advertisers or data brokers.

Your Right to Request Changes

You may request a copy of your data, ask us to correct inaccuracies, or request deletion of data we no longer need to hold by contacting our privacy team via live chat or email. We aim to action verified requests within 14 calendar days.

Your Privacy Questions Answered

These questions cover the rights you hold under this policy and how to exercise them. If your question is not listed here, our live chat team handles privacy queries at any hour.

We collect the details you enter at registration — name, email, phone number and date of birth — plus device identifiers and session logs generated automatically when you access our platform. Payment references from Touch 'n Go, GrabPay, Boost dan FPX are also recorded to reconcile your wallet.

No. We do not sell, rent or trade your personal data to any third party for commercial or marketing purposes. Data is shared only with payment processors and identity-verification services where required, and only to the minimum extent needed.

Send a request via live chat or email from the address registered to your account. Once we verify your identity, we will prepare a copy of your account and transaction data and deliver it to your registered email within 14 calendar days.

You can request deletion of data we are not required by law to retain. Certain transaction records must be kept for a period set by Malaysian financial regulations. After that period, all records tied to your account are securely deleted. Contact our privacy team to start the process.

Strictly necessary cookies are always active and manage your login session. Functional and analytics cookies are optional — you control them through the cookie banner. Adjusting or declining optional cookies does not affect your ability to deposit via Touch 'n Go, GrabPay, Boost dan FPX or access the lobby.

We retain account and transaction records for the period mandated by applicable Malaysian regulations after account closure. Once that period ends, your data is permanently deleted from our servers. You may contact us to confirm the specific retention timeline for your account type.

Reach our privacy team directly through live chat on ez8.onl or by email. State your concern clearly and include your registered email address. We acknowledge all privacy complaints within one business day and aim to resolve them within 14 calendar days of verification.

How ez8 Protects Your Personal Data

Reach Us About Your Privacy Rights

Our Approach to Data Handling and Security

Encrypted Storage

Cookie Controls

Account Access Security

Data Retention Period

Third-Party Sharing

Your Right to Request Changes

Your Privacy Questions Answered

01 What personal data does ez8 collect when I open an account?

02 Does ez8 sell my personal data to third parties?

03 How can I request a copy of the data you hold about me?

04 Can I ask ez8 to delete my personal data?

05 How do cookies on ez8.onl affect my privacy?

06 How long does ez8 keep my account data after I close my account?

07 Who do I contact if I believe my privacy rights have been breached?

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